Last updated: 02/10/24
1. Overview
At StepOn Digital Agency, we are committed to client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services.
2. Service Contracts
Most of our services are provided under specific contracts or agreements. Refunds for these services are subject to the terms outlined in the individual contract.
3. Cancellation of Services
- If a client cancels services before work has begun, a full refund will be issued minus any non-refundable deposits as specified in the contract.
- If a client cancels services after work has begun, refunds will be prorated based on the work completed and any non-refundable fees specified in the contract.
4. Dissatisfaction with Services
If a client is dissatisfied with our services:
- The client must notify us in writing within 7 days of service delivery.
- We will work with the client to address concerns and make necessary adjustments.
- If issues cannot be resolved, a partial or full refund may be issued at our discretion.
5. Non-Refundable Services
Certain services or fees may be non-refundable, such as:
- Rush fees
- Third-party costs (e.g., advertising spend, software subscriptions)
- Completed work that has been approved by the client
6. Refund Process
- Approved refunds will be processed within 30 business days.
- Refunds will be issued using the original payment method when possible.
7. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis at our discretion.
8. Changes to This Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at info@stepondigital.com